Delivery & Returns

Delivery

We deliver to all addresses across Malta and Gozo.

  • FREE Standard Delivery on orders over €75
  • Standard Delivery €6 on orders under €75

As our home decor pieces are carefully packaged by hand to ensure their safety, please allow 3 to 5 business days for your order to be processed and dispatched. We make every effort to fulfill orders as quickly as possible.

Deliveries are carried out using one of two methods:

  • DHL: For these deliveries, you will receive a tracking number via email/SMS once your order is dispatched, allowing you to follow your package's journey.
  • Adorn Delivery Services: We may also use our own dedicated service to bring your order directly to you. In this case, we will contact you via email or phone to confirm the delivery window.

To ensure a smooth delivery, please provide a full and accurate address, along with a valid contact phone number.

International Deliveries

We currently do not offer international shipping but we aim to expand our services in the near future.

Failed Delivery Attempts

·      For Deliveries by DHL

DHL will make two standard delivery attempts to your address. After the first unsuccessful attempt, you will typically receive a notification via SMS or email from DHL. This allows you to conveniently manage your delivery by:

·      Rescheduling it for a different day.

·      Arranging to collect the package from a nearby DHL ServicePoint or Locker.

A third and final delivery attempt can be requested if needed. If the delivery is still unsuccessful after all attempts, the package will be held for collection at the DHL premises.

Should the package not be collected within DHL's specified timeframe, it will be returned to us. In this event, you will be responsible for any costs associated with the return and for the cost of a new delivery.

For Deliveries by Adorn Delivery Services

When we deliver your order personally, we will contact you by phone to arrange a convenient day and time window. If we are unable to complete the delivery at the agreed-upon time, the order will be returned to our base. To arrange a new delivery, please contact us. 

Policy for Re-Delivery (For Both Methods)

If an order is returned to us due to multiple failed delivery attempts, we will notify you by email or phone.

  • To have the order sent out again, a re-delivery fee of €6.00 will apply.
  • Orders that are not claimed or rescheduled for delivery within 7 days will be cancelled and refunded, minus the original and any applicable return shipping costs.

Returns & Refunds

We want you to love your Adorn purchase. However, we understand that sometimes an item just doesn't fit the space like you envisioned. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility & Condition

To be eligible for a return, your item must be in the same condition that you received it:

  • Decor & Objects: Must be unused and returned in its original safety packaging. This is crucial for ensuring the item does not break on its way back to us.
  • Home Textiles: Must be unwashed and unused with any original tags attached.

How to Start a Return

To start a return, please contact us at hello@adorn.com.mt.

In your email, please include:

  • Your full name
  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will review your request. If your return is approved, we will arrange for a DHL collection from your original delivery address. We will send you a confirmation email with all the necessary details, including the shipping label to be attached to the package.

Prepare Your Package: 

Please pack the item securely in its original packaging and attach the return label we provide.

DHL Collection:

DHL will contact you to schedule a convenient time for them to pick up the return parcel directly from you.

Return Shipping Costs

  • Defective or Error: If the item is damaged or if we accidentally sent you the wrong item, Adorn will cover the return shipping costs.
  • Change of Mind: If you have changed your mind or ordered the wrong item, the customer is responsible for return shipping costs. You can ship the item back to us using a courier of your choice. We recommend using a trackable service (like Malta Post Registered or a local courier), as we cannot guarantee that we will receive your returned item.

Damages and Issues

Please inspect your order immediately upon reception. Since we sell fragile decor, you must notify us within 48 hours of delivery if the item is broken, damaged, or defective. Please email hello@adorn.com.mt with photos of the damage and the box. We will evaluate the issue and make it right immediately. We will work with you to find the best solution, such as a replacement or a full refund.

 Pricing and Typos

·      Pricing Accuracy: We make every effort to ensure that the pricing displayed on our website is correct. However, errors may occur.

·      Right to Cancel: If a product is listed at an incorrect price due to a typographical error or error in pricing information, Adorn reserves the right to refuse or cancel any orders (or portions thereof), placed for the product listed at the incorrect price.

·      Refund: Adorn reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Adorn shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Product Availability

We work hard to ensure our stock levels are accurate. However, in the rare event that an item you have ordered is not available due to an inventory error, we will notify you as soon as possible by email or phone.

We will refund you the full amount for the unavailable item.

 Non-Returnable Items

Please note that unfortunately sale items, items on special offer, or gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Processing Your Refund

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed automatically to your original payment method within 5-10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@adorn.com.mt.