Shipping policy

We deliver to all addresses across Malta and Gozo.

  • FREE Standard Delivery on orders over €75
  • Standard Delivery €6 on orders under €75

As our home decor pieces are carefully packaged by hand to ensure their safety, please allow 3 to 5 business days for your order to be processed and dispatched. We make every effort to fulfill orders as quickly as possible.

Deliveries are carried out using one of two methods:

  • DHL: For these deliveries, you will receive a tracking number via email/SMS once your order is dispatched, allowing you to follow your package's journey.
  • Adorn Delivery Services: We may also use our own dedicated service to bring your order directly to you. In this case, we will contact you via email or phone to confirm the delivery window.

To ensure a smooth delivery, please provide a full and accurate address, along with a valid contact phone number.

International Deliveries

We currently do not offer international shipping but we aim to expand our services in the near future.

 

Failed Delivery Attempts

·      For Deliveries by DHL

DHL will make two standard delivery attempts to your address. After the first unsuccessful attempt, you will typically receive a notification via SMS or email from DHL. This allows you to conveniently manage your delivery by:

·      Rescheduling it for a different day.

·      Arranging to collect the package from a nearby DHL ServicePoint or Locker.

A third and final delivery attempt can be requested if needed. If the delivery is still unsuccessful after all attempts, the package will be held for collection at the DHL premises.

Should the package not be collected within DHL's specified timeframe, it will be returned to us. In this event, you will be responsible for any costs associated with the return and for the cost of a new delivery.

For Deliveries by Adorn Delivery Services

When we deliver your order personally, we will contact you by phone to arrange a convenient day and time window. If we are unable to complete the delivery at the agreed-upon time, the order will be returned to our base. To arrange a new delivery, please contact us. 

Policy for Re-Delivery (For Both Methods)

If an order is returned to us due to multiple failed delivery attempts, we will notify you by email or phone.

  • To have the order sent out again, a re-delivery fee of €6.00 will apply.
  • Orders that are not claimed or rescheduled for delivery within 7 days will be cancelled and refunded, minus the original and any applicable return shipping costs.